Refund Policy

Return & Exchange Policy

Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, unopened and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.

On all product returns, you are responsible for arranging shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.

If you are returning an item that is defective or shipped in error, we apologize for your inconvenience.

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. AllegroMedical.com is not responsible for manufacturer price changes, which may occur at any time without notice. Footrests or legrests are not included with wheelchairs unless specified.

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

Some non-defective products may be returned for credit or exchange. Those returns authorized by us are subject to a restocking fee of up to 30%, and must be completed within 30 days of the date of invoice.

All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals and other accessories provided by the manufacturer.

We reserve the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY.

*UNAUTHORIZED RETURN NOTIFICATION* Customers will be charged for shipping fees associated with unauthorized returns that have to be redirected to Allegro's warehouse locations.